[itdiscuss] Paetec VOIP

[Jon Barton]

A customer of mine for used US LEC years with no problem at all. Great
service only two outages in about 3 years, and they called to tell us both
times one was a fiber cut/not their fault.  Since Paetec bought USLEC, their
customer service, technical support, and billing and everything about them
has been a complete disaster.  I changed the customers firewall once, and
called Paetec to do an ARP cache reset on the Paetec managed router, and
Paetec support argued that we weren't even valid customers, despite the fact
that I called the number on the sticker on the router, and gave them the
circuit ID, so we just unplugged the router and let the lack of electricity
clear out the arp cache.  This customer left them last month to roll the
dice with Nuvox. 

I also used Paetec with another large customer which had several circuits
with them, and had experienced adequate tech support.  I did not deal
billing or other aspects of the account. 

I suspect Paetec didn't do a good job integrating USLEC customers into their
systems.  

I'm interested to hear the opinions of others on this.


Jon Barton
Principal Consultant
Soundmind Network Solutions, LLC
Roswell, GA


-----Original Message-----
From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org]
On Behalf Of Bob Cameron
Sent: Tuesday, August 19, 2008 11:34 AM
To: discuss at itdiscuss.org
Subject: [itdiscuss] Paetec VOIP

I am looking into Paetec VOIP solutions. Does anyone have Paetec for your
solution? If so, please comment on your overall experience, as well as
Paetec Contact information, please. We currently have Paetec for our T1's,
BellSouth for our 4 dedicated lines, and Intertel for our phone equipment
and system.

Bob Cameron
First United Methodist Church Lawrenceville, GA.
770-963-0386 ext 158#

 

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