[itdiscuss] Paetec VOIP

[dave@bitbud]

We have had good success with Vitelity as our VOIP carrier.  They are
strictly for SIP over an existing Internet link, of which we use Verizon.

Only been about 6 months with Vitelity, and zero issues.  Our trunk
requirements are small though (4 lines).

Dave Waters
http://bitbud.com

MyPGP:
http://bitbud.com/component/docman/doc_download/1-davespublickey



Jon Barton wrote:
> A customer of mine for used US LEC years with no problem at all. Great
> service only two outages in about 3 years, and they called to tell us both
> times one was a fiber cut/not their fault.  Since Paetec bought USLEC, their
> customer service, technical support, and billing and everything about them
> has been a complete disaster.  I changed the customers firewall once, and
> called Paetec to do an ARP cache reset on the Paetec managed router, and
> Paetec support argued that we weren't even valid customers, despite the fact
> that I called the number on the sticker on the router, and gave them the
> circuit ID, so we just unplugged the router and let the lack of electricity
> clear out the arp cache.  This customer left them last month to roll the
> dice with Nuvox. 
> 
> I also used Paetec with another large customer which had several circuits
> with them, and had experienced adequate tech support.  I did not deal
> billing or other aspects of the account. 
> 
> I suspect Paetec didn't do a good job integrating USLEC customers into their
> systems.  
> 
> I'm interested to hear the opinions of others on this.
> 
> 
> Jon Barton
> Principal Consultant
> Soundmind Network Solutions, LLC
> Roswell, GA
> 
> 
> -----Original Message-----
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org]
> On Behalf Of Bob Cameron
> Sent: Tuesday, August 19, 2008 11:34 AM
> To: discuss at itdiscuss.org
> Subject: [itdiscuss] Paetec VOIP
> 
> I am looking into Paetec VOIP solutions. Does anyone have Paetec for your
> solution? If so, please comment on your overall experience, as well as
> Paetec Contact information, please. We currently have Paetec for our T1's,
> BellSouth for our 4 dedicated lines, and Intertel for our phone equipment
> and system.
> 
> Bob Cameron
> First United Methodist Church Lawrenceville, GA.
> 770-963-0386 ext 158#
> 
>  
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