[itdiscuss] Stumped by a Printer

[Jeffrey Thompson]

My guess is it's an interaction between MS Word and the PCL driver.  I  
have seen this type of problem occur when you repeatedly update the  
same document.  MS Word gets some kind of corruption in the document.   
Usually recreating the document resolves the problem.

You might try updating the printer driver.  If it's a PCL5 or PCL6  
driver, you might try the postscript version if one is available.  I  
have had better luck with Postscript printer drivers.  You can also  
print it to a PDF file and then print from PDF to your printer.


On Nov 20, 2008, at 9:43 AM, James Arnold wrote:

> What happens when it won't print?  Is an error generated or it only  
> partially spools or no error whatsoever 'er what?
>
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org 
> ] On Behalf Of Sean Kelley
> Sent: Thursday, November 20, 2008 9:37 AM
> To: discuss at itdiscuss.org
> Subject: [itdiscuss] Stumped by a Printer
>
> I need to see if anyone has seen this problem before.
>
> I have a user that cannot print documents to her printer that she  
> prints every week. These are Order of Service and other music  
> department documents created in MS Word. She can print the very same  
> docs to other printers. She can create a new doc and print it, but  
> not if she copies and pastes the old data into it. I cannot figure  
> out what would make this happen. Anyone have experience with this?
>
> Sean Kelley
> IT Director | Roswell Street Baptist Church
> Office - 770 424-9800 | Fax - 770 424-9823
>
>
>
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