[itdiscuss] Stumped by a Printer

[Sean Kelley]

Updating the printer driver did it. Thanks guys. 

Sean Kelley

IT Director | Roswell Street Baptist Church

Office - 770 424-9800 | Fax - 770 424-9823

 

 



-----Original Message-----
From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On Behalf Of Rob Shaw
Sent: Thursday, November 20, 2008 9:47 AM
To: IT Discussion Forum
Subject: Re: [itdiscuss] Stumped by a Printer


Sean,

Is this by chance an HP printer and has Windows Updates been ran lately? Sometimes a driver that Microsoft pushes out for an HP printer will experience problems with some printers.  (I usually do not update printer drivers unless the update has something I need, such as added functions, or if I am experiencing problems with the current print drive).

Assuming you have already rebooted the computer, I would try uninstalling the printer, remove the cable (I assume USB?), and then reboot again, log into Windows and reinstall the printer driver.

If this doesn¹t work, please provide as much details as possible (ie. Software installed lately, can she print from other Apps to that printer,
etc.)
 

 




From: Sean Kelley <SeanKelley at roswellstreet.com>
Reply-To: IT Discussion Forum <discuss at itdiscuss.org>
Date: Thu, 20 Nov 2008 09:36:54 -0500
To: IT Discussion Forum <discuss at itdiscuss.org>
Subject: [itdiscuss] Stumped by a Printer

I need to see if anyone has seen this problem before.
 
I have a user that cannot print documents to her printer that she prints every week. These are Order of Service and other music department documents created in MS Word. She can print the very same docs to other printers. She can create a new doc and print it, but not if she copies and pastes the old data into it. I cannot figure out what would make this happen. Anyone have experience with this?
 
Sean Kelley
IT Director | Roswell Street Baptist Church
Office - 770 424-9800 | Fax - 770 424-9823
 
 
 


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