[itdiscuss] Domain getting tagged as spam in gmail

[Thompson, Ken]

Thanks Paul.

I'll double check the SPF settings. We've had reverse DNS set up for some time and I believe it is all working correctly.

Googling the issue (hmm, maybe I need a different source??) I found that there might be an issue with how I have my abuse at mtw.org<mailto:abuse at mtw.org> mailbox configured. Someone indicated that Google is looking for an autoresponder from our abuse mailbox so I configured that today and will see if that changes anything.

I'll see if I can get any header info from someone who's had a message blocked. Thanks for the tip!

Ken

From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On Behalf Of Phillips, Paul
Sent: Friday, March 27, 2009 7:50 AM
To: IT Discussion Forum
Subject: Re: [itdiscuss] Domain getting tagged as spam in gmail

I can't speak for Yahoo! because I don't have an account there, but I too have noticed that Gmail doesn't give you a whole lot of information as to why a message is classified as SPAM.  I would make sure you have an SPF record on your domain name that explicitly names your mail server(s) as sending mail servers.  And I would make sure you have a reverse DNS record for your public IP address.  Aside from that, I would review the header information of one of these messages for any additional clues.

[cid:image001.jpg at 01C9AEB1.C14F64A0]
Paul Phillips
IT Manager
[cid:image002.jpg at 01C9AEB1.C14F64A0]
(770) 458-9300 x305
pphillips at walkthru.org<mailto:pphillips at walkthru.org>

From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On Behalf Of Thompson, Ken
Sent: Friday, March 27, 2009 6:55 AM
To: IT Discussion Forum
Subject: [itdiscuss] Domain getting tagged as spam in gmail

Is anyone else having an issue with email from your domain getting tagged as "SPAM" in Gmail and Yahoo mail? This just started a few weeks ago for us. @mtw.org messages are going into the Gmail Spam folder for any new people we connect with and send email to.

For instance, a person gives us their email address and wants us to communicate with them. We add them to our contact list and then send something to them. We don't hear back from them and so someone calls. Come to find out, our message to their gmail account went into their gmail spam folder.

This is not happening for people with whom we've been corresponding for some time - only seems to be new gmail accounts.

Of course, Gmail customer service is awesome (if you can find them) - I'm being facetious here - they don't write back. So, have been digging around the web trying to find an answer.

Is anyone else experiencing this? Does anyone have any thoughts on what might be happening. We've seen this with Gmail and Yahoo email - both of whom are using Postini I believe - and only in the past couple months. I've checked our status on the spam blocking services and MTW is NOT blacklisted on any of these that I can tell or see.

Any thoughts?

Ken Thompson
IT Manager, Mission to the World
www.mtw.org<http://www.mtw.org>
ken.thompson at mtw.org<mailto:ken.thompson at mtw.org>

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