[itdiscuss] Vista Problem

[Bob Cameron]

Bill,
Your network connection is probably fouled up due to the install / uninstall
of the security product. Try the following at a command line:
'netsh winsock reset'
And Flush DNS with:
'ipconfig /Flushdns'

Bob Cameron
First UMC Lawrenceville
770.963.0386 x158

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Today's Topics:

   1. Vista Problem (blloyd at buskercom.com)


----------------------------------------------------------------------

Message: 1
Date: Thu, 1 Oct 2009 08:50:33 -0400
From: <blloyd at buskercom.com>
Subject: [itdiscuss] Vista Problem
To: <discuss at itdiscuss.org>
Message-ID:
	<73DC0CFEE5AB7C4384F258EC95E2619C021361A1 at bcvmsr03.buskercom.com>
Content-Type: text/plain; charset="us-ascii"

For those who understand Vista I have a tough problem for you.  Last
night I was helping my neighbor with his HP Pavilion which has Vista
Home Premium on it.  When we try to browse the Internet with IE8, it
simply would not connect.  Here is the chain of events that led up to
this problem: 

1.       They use Charter Internet.

2.       I helped them download and install the Charter Security
product, which they are entitled to as Charter customers.

3.       The install went fine but it would not validate, (via the
Internet connection).

4.       They attempted to get assistance from Charter support, but all
they were instructed to do was to uninstall and reinstall.

5.       The product still would not validate, (via the Internet
connection).

6.       Last night I uninstalled the program.

7.       I then attempted to browse the Internet with IE but it would
not connect.

a.       I was able to ping google.com, with no problem.

b.      I was able to do an RDP connection to my office using Remote
Desktop Connection.

c.       Windows was able to download automatic Windows updates in the
background.

d.      I uninstalled the NIC and reinstalled it again.

8.       I know they are connected to the Internet.  IE just won't
connect.

 

There you have it.  I looked all through the IE settings and could not
find anything that would indicate why the IE traffic seems to be
"redirected" away from the network connection.

 

Any ideas?



Bill Lloyd
IT Manager

Busker Communications
2567 Athens Hwy.
Gainesville, GA  30507
Phone:  770-417-1604 Ext.: 250
Fax:       770-417-1747
Cell:    404-379-6963

blloyd at buskercom.com

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__________ Information from ESET NOD32 Antivirus, version of virus signature
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