[itdiscuss] Vista Problem

[Roger Wright]

Is IE configured with Proxy info?

 

 

 

 Roger  Wright

 

 <http://www.rrtshelp.com/> gethelpnow

_____

 

From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org]
On Behalf Of blloyd at buskercom.com
Sent: Thursday, October 01, 2009 8:51 AM
To: discuss at itdiscuss.org
Subject: [itdiscuss] Vista Problem

 

For those who understand Vista I have a tough problem for you.  Last night I
was helping my neighbor with his HP Pavilion which has Vista Home Premium on
it.  When we try to browse the Internet with IE8, it simply would not
connect.  Here is the chain of events that led up to this problem: 

1.       They use Charter Internet.

2.       I helped them download and install the Charter Security product,
which they are entitled to as Charter customers.

3.       The install went fine but it would not validate, (via the Internet
connection).

4.       They attempted to get assistance from Charter support, but all they
were instructed to do was to uninstall and reinstall.

5.       The product still would not validate, (via the Internet
connection).

6.       Last night I uninstalled the program.

7.       I then attempted to browse the Internet with IE but it would not
connect.

a.       I was able to ping google.com, with no problem.

b.      I was able to do an RDP connection to my office using Remote Desktop
Connection.

c.       Windows was able to download automatic Windows updates in the
background.

d.      I uninstalled the NIC and reinstalled it again.

8.       I know they are connected to the Internet.  IE just won't connect.

 

There you have it.  I looked all through the IE settings and could not find
anything that would indicate why the IE traffic seems to be "redirected"
away from the network connection.

 

Any ideas?

 

Bill Lloyd 
IT Manager



2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax:     770-417-1747
Cell:     404-379-6963

blloyd at buskercom.com

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