[itdiscuss] Vista Problem
Danny Ybarra
dannyy at viantsolutions.com
Thu Oct 8 12:57:34 EDT 2009
Normally I would run...
telnet google.com 80
to look for a response to see if there is a network connection.
(with vista telnet isn't installed by default)
Tools to use for checking connections: telnet or putty, netstat or tcpview, tracert and maybe procmon.
Use telnet to create a connection and monitor it with tcpview. If tcpview shows something odd on the destination port. Kill it with procmon. (make sure the firewall is off beforehand)
Danny Ybarra | ViantSolutions
IT Consultant
mailto:DannyY at viantsolutions.com
office: 678.889.6089 x103
mobile: 678.358.4603
-----Original Message-----
From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On Behalf Of blloyd at buskercom.com
Sent: Wednesday, October 07, 2009 9:14 PM
To: discuss at itdiscuss.org
Subject: Re: [itdiscuss] Vista Problem
I'm sorry I haven't responded sooner but I just got the chance to try some of these things out. I have installed Firefox and the same problem occurs. It appears that the browser is being high-jacked and all browser traffic is being redirected to nowhere. It acts just like it would if you were going to restrict a user by putting in false proxy information. Any thoughts on how to track this down? Where is the Windows "host" file in Vista? I wanted to check it to see if there is incorrect information there.
Thanks,
-----Original Message-----
From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of Bob Cameron
Sent: Thursday, October 01, 2009 9:21 AM
To: discuss at itdiscuss.org
Subject: [itdiscuss] Vista Problem
Bill,
Your network connection is probably fouled up due to the install / uninstall of the security product. Try the following at a command line:
'netsh winsock reset'
And Flush DNS with:
'ipconfig /Flushdns'
Bob Cameron
First UMC Lawrenceville
770.963.0386 x158
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Today's Topics:
1. Vista Problem (blloyd at buskercom.com)
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Message: 1
Date: Thu, 1 Oct 2009 08:50:33 -0400
From: <blloyd at buskercom.com>
Subject: [itdiscuss] Vista Problem
To: <discuss at itdiscuss.org>
Message-ID:
<73DC0CFEE5AB7C4384F258EC95E2619C021361A1 at bcvmsr03.buskercom.com>
Content-Type: text/plain; charset="us-ascii"
For those who understand Vista I have a tough problem for you. Last night I was helping my neighbor with his HP Pavilion which has Vista Home Premium on it. When we try to browse the Internet with IE8, it simply would not connect. Here is the chain of events that led up to this problem:
1. They use Charter Internet.
2. I helped them download and install the Charter Security
product, which they are entitled to as Charter customers.
3. The install went fine but it would not validate, (via the
Internet connection).
4. They attempted to get assistance from Charter support, but all
they were instructed to do was to uninstall and reinstall.
5. The product still would not validate, (via the Internet
connection).
6. Last night I uninstalled the program.
7. I then attempted to browse the Internet with IE but it would
not connect.
a. I was able to ping google.com, with no problem.
b. I was able to do an RDP connection to my office using Remote
Desktop Connection.
c. Windows was able to download automatic Windows updates in the
background.
d. I uninstalled the NIC and reinstalled it again.
8. I know they are connected to the Internet. IE just won't
connect.
There you have it. I looked all through the IE settings and could not find anything that would indicate why the IE traffic seems to be "redirected" away from the network connection.
Any ideas?
Bill Lloyd
IT Manager
Busker Communications
2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax: 770-417-1747
Cell: 404-379-6963
blloyd at buskercom.com
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