[itdiscuss] HelpDesk Software

[Glenn Kelley]

We love Kayako
Been using it for years - before it was free.

You can assign extra fields if wanted to track some things but it  
really was not built for that

_____________________________________________________________________________________
  Glenn Kelley | Network Architect & Operations Director | Vine  
Networks | www.VineHosting.com
Ohio NOC | 317 South North Street | Washington CH OH 43160
    Skype Messenger: vinehosting
Email: glenn at vinehosting.com
Phone: 740-490-8668
Pplease don't print this e-mail unless you really need to.

On Jan 24, 2010, at 12:58 PM, Jason Powell wrote:

> I just blogged about our past/present/future help desk stats and  
> solutions … also has link to the free CMMS solution our Facilities  
> Manager loveshttp://jpowell.blogs.com/jason_powell_church_it/2010/01/help-desk-stats-tidbits-and-solutions.html
>
> We’re using ServiceDesk Plus but most likely moving to Kayako  
> Support Suite (FREE to 501c3’s).
> I thought we’d use the hardware and software asset tools in  
> ServiceDesk … but after 3 years we’ve not found those tools in SD  
> plus that helpful.  I think Jason Lee uses these features so you  
> might ask him how well they work.
>
> Several people in IRC chatroom http://citrt.org/chat use the  
> products listed below … might ping them for feedback.  I know Derek  
> Berg uses SysAid, Mark Burleson uses ServiceDesk, David Szpunar uses  
> HelpSpot, and others use spiceworks.
>
> Jason Powell
>
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org 
> ] On Behalf Of Mark Rock
> Sent: Sunday, January 24, 2010 11:21 AM
> To: discuss at itdiscuss.org
> Subject: [itdiscuss] HelpDesk Software
>
> I am in the process of reviewing and making a final decision on a  
> new Helpdesk solution for our church.  I need the helpdesk part and  
> would like to have it handle asset and software inventory.
>
> I have narrowed it down to the following systems and would like any  
> feedback or input that any of you might have regarding these  
> systems, or others you have used:
>
> 1)      SysAid Help Desk Software and Asset Management Software
> 2)      Numara Track-It!
> 3)      ServiceDesk Plus
> 4)      LANDesk
>
> There is also a request that we set up some type of helpdesk system  
> for our Campus Operations area too, any recommendations on that one.
>
> Mark Rock
> Information Systems Director
> Lincoln Berean Church
> 402-483-6512 | mrock(at)lincolnberean(dot)org | www.lincolnberean.org
>
>
>
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>
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