[itdiscuss] [BULK] Re: DNS Help! - rDNS/PTR

Tue Jan 26 11:11:23 EST 2010

I'm not saying AT-T CAN'T delegate, but if AT-T (or any IP address
provider) REFUSES to change or delegate control of the PTR which they
are doing in this case, it doesn't matter what DNS service you go with.
They still control PTR for their IP addresses and you are at their mercy
if they decide for whatever reason not to change\delegate PTR.

-----Original Message-----
From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of Brad Coats
Sent: Tuesday, January 26, 2010 10:30 AM
To: IT Discussion Forum
Subject: [itdiscuss] [BULK] Re: DNS Help! - rDNS/PTR

While they still maintain control of the IP address space registered
with ARIN, ATT does have the ability to delegate reverse DNS resolution
to their customers.  They have delegated multiple class C address spaces
that we use to us and we use DNS Made Easy for reverse resolution.  It
works flawlessly.  Inexpensive and customer service is always great,
plus they have a global Anycast network providing 100% uptime SLA.

Of course, getting ATT to make the delegation may be easier said than
done in your area too ... :)

Brad

-----
Brad Coats
Director of Information Technologies
LifeChurch.tv - Central Offices
brad.coats at lifechurch.tv
405.216.7130 (Office / Mobile)
Not what you'd expect... http://www.lifechurch.tv

LifeIT - Empowering people to perform ministry through the use of
technology!
Follow us online for all of the latest in IT -
http://twitter.com/Life_IT

On 1/26/10 9:15 AM, "Glenn Kelley" <glenn at vinehosting.com> wrote:

GUYS

PTR is the reverse pointer for an IP Address.

If ARIN has assigned the IP of 1.1.1.1 to AT&T (place the appropriate ip
of course in place) then the only organization that can set PTR is AT&T.
PERIOD

What you can do however is create a smtp server using EasyDNS or other
services and then have your outgoing mail actually tunneled through
their ip - which they in turn control the PTR for.

I would suggest however - calling AT&T directly

Dial 1-888-613-6330, Prompt  3, then 1.

ATT also has their online provisioning tool here
http://dpt.ip.att.net/mis_dns/index.html

________________________________________________________________________
_____________
Glenn Kelley | Network Architect  | Vine Networks | www.VineHosting.com
<http://www.VineHosting.com> Ohio NOC | 317 South North Street |
Washington CH OH 43160
   Skype Messenger: vinehosting
Email: glenn at vinehosting.com
Phone: 740-206-1140 x 6900
Pplease don't print this e-mail unless you really need to.

On Jan 26, 2010, at 9:33 AM, <blloyd at buskercom.com>
<blloyd at buskercom.com> wrote:

At my previous employer we had the same exact problem with our service
provider and the way we overcame it was to move all of our DNS services
to EasyDNS.  They provided the PTR records as well as all of the
standard DNS services.  The other advantage is that anything to do with
DNS was handled by one company and it wasn't dependent on any service
provider.  So if we found a service provider that offered better
services for a better price we could move to them without worrying about
who would handle pieces and parts of our DNS needs.  If EasyDNS provides
such services, I'd be willing to bet there are others as well.

Bill Lloyd
IT Manager

[cid:3347342999_2297201]

2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax:     770-417-1747
Cell:     404-379-6963

blloyd at buskercom.com

This email and any accompanying attachments may contain confidential and
proprietary information. If you are not the intended recipient, you are
requested to delete this entire communication immediately. Emails cannot
be guaranteed to be secure or free of errors or viruses. The sender does
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From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of Dayron Daugherty
Sent: Tuesday, January 26, 2010 9:24 AM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

The "owner" of the IP address (ATT) is the master of the reverse DNS. If
they won't change it doesn't matter what a 3rd party DNS service is set
to.
Say bye bye to AT-T if possible. We moved off of them long ago as well
as I've moved 2 clients off of AT-T. In Chattanooga Comcast is a
surprisingly great service to go with for small business, but for more
demanding needs our power utility (EPB) offers fiber internet.

I don't know where you are, but in the past when I lived in Atlanta I
moved my company there to Cbeyond communications from AT-T (both data
and phone). It was a great move. I can't speak to Cbeyond's reputation
now (that was over 5 years ago) but check them out if they are in your
area.

If I recall I went with the Beyond Voice package.
http://www.cbeyond.net/business/packages.htm

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of blloyd at buskercom.com
Sent: Monday, January 25, 2010 3:43 PM
To: discuss at itdiscuss.org
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

EasyDNS is easier and cheaper to work with than Network Solutions.

Bill Lloyd
IT Manager

[cid:3347342999_2331341]
2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax:     770-417-1747
Cell:     404-379-6963

blloyd at buskercom.com

This email and any accompanying attachments may contain confidential and
proprietary information. If you are not the intended recipient, you are
requested to delete this entire communication immediately. Emails cannot
be guaranteed to be secure or free of errors or viruses. The sender does
not accept any liability or responsibility for any problems that may
result from emails you receive.
From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of blloyd at buskercom.com
Sent: Monday, January 25, 2010 3:24 PM
To: discuss at itdiscuss.org
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

You may want to look at EasyDNS.com <http://EasyDNS.com> .  They have a
reverse DNS service available, along with the regular DNS services.

Bill Lloyd
IT Manager

[cid:3347342999_2289746]
2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax:     770-417-1747
Cell:     404-379-6963

blloyd at buskercom.com

This email and any accompanying attachments may contain confidential and
proprietary information. If you are not the intended recipient, you are
requested to delete this entire communication immediately. Emails cannot
be guaranteed to be secure or free of errors or viruses. The sender does
not accept any liability or responsibility for any problems that may
result from emails you receive.
From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of James Arnold
Sent: Monday, January 25, 2010 3:16 PM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

Thanks for the feedback.  That's what I expected too but was told "no."

How long ago was your exchange with them?  This could be new policy.
Lots of frustrated folks on the 'net about this but I just can't move
this domain to ATT in the middle of the week.  I shouldn't have to
anyway...like they are holding me hostage.

James

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of Jim Helton
Sent: Monday, January 25, 2010 3:12 PM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

I don't know about the specific IP Flex service but I've had AT&T do a
reverse DNS entry for us in the past to our mail server for the church.
We have Domain registration with Network Solutions, Web hosting on a
different provider and our reverse dns entry from AT&T (Bellsouth is who
has it listed).

All I had to do was send an email to an address that AT&T gave me and
they made the dns change.

Jim Helton
IT/Communications Director
MM Systems Corporation
Tel:  706.824.7500
Fax: 706.824.7536
Direct: 706.824.7525
j.helton at mmsystemscorp.com
www.mmsystemscorp.com <http://www.mmsystemscorp.com/>

________________________________

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of JamesA
Sent: Monday, January 25, 2010 2:52 PM
To: discuss at itdiscuss.org
Subject: [itdiscuss] DNS Help! - rDNS/PTR

So we recently moved 100% of our Internet services to AT&T "IP Flex"
service.  We're having an issue with Reverse DNS when trying to send
emails to some domains that do the rDNS lookup on each message because
we don't have it in place.

I've tried SPF, TXT, SRV, etc. - no dice.

Domain registrar is currently Network Solutions.

AT&T won't create a PTR record for me pointing back to my mail server
unless they "host" the domain for me, which I don't want to do for
multiple reasons, including the downtime that such a move would incur.

What can I do?  Is a SmartHost an option?  I'm not familiar with them
but am desparate now and ATT is not being at all flexible.

-James
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