[itdiscuss] DNS Help! - rDNS/PTR <RESOLVED>

Tue Jan 26 16:20:28 EST 2010

Or if bashing does occur perhaps smooth it out by ending the rant with
"IMHO" and a J at the end to mellow the bitterness. 

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of Lou Hablas
Sent: Tuesday, January 26, 2010 3:48 PM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR <RESOLVED>

<lurk off>

I've been lurking this thread and am happy to hear that your issue is
resolved, James, and was sorry to read that your experience with AT&T
was so negative.

This said, I believe its in the best interest of the group that
"bashing" of a given vendor or brand (Apple vs Microsoft anyone?:) be
kept to a minimum or avoided entirely if possible.  Healthy
discussion/debate is one thing, but lumping generalizations is another.
One person's negative experience might be another person's positive
experience.

I appreciate the integrity of this group and the fact that we all aspire
to a higher model.

<lurk on>

Hope 2010 is treating each of you and your organizations well!

Lou

Lou Hablas

Director, IT

lou.hablas at rzim.org

Direct: (770) 810-4214

www.rzim.org

Office (770) 449-6766 

4725 Peachtree Corners Circle Suite 250 

Norcross, GA 30092

________________________________

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of JamesA
Sent: Tuesday, January 26, 2010 2:46 PM
To: discuss at itdiscuss.org
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR <RESOLVED>

Thanks to everyone that participated in this talk and for helping me
out, providing info and insight.  I learned "stuff" about DNS in general
and learned some cool little bit along the way as well, and even learned
a lot about my cruddy ISP, AT&T, who has been nothing but a giant
headache since Day One (I already knew that they were cruddy but it's
good to know that they are equally cruddy and other people have
experienced trouble with them, as backward as that is).  That's a good
thing too.  If we weren't locked HARD into contracts with them (before
my time) I would have cut and run long ago.  The clock is ticking
though!

ATT agreed (or a cool engineer did anyway...not the red-tape-pushers
that don't know DNS from a hole in the ground) to the delegation and we
got our PTR Record in place and we are again sending mail to those folks
that do rDNS on inbound mail.  So, we're back in business, everything is
fixed and running smoothly, and youse guys/gals have again proven that
IT Discuss IS THE BEST!  A simple question posted yesterday and within
24 hours not only are we "fixed," but I've learned a great deal as well,
and I even (get this) ENJOYED MYSELF and the responses were as much
entertainment as they were informational.  But as we techies all know,
often/usually these are one in the same.

Thanks again, Gang.  Y'all ROCK.  I'm proud to be associated with such a
cool group, even as a distant lurker.  Or does that even count?

James

-----Original Message-----
From: discuss-bounces at itdiscuss.org [mailto:
discuss-bounces at itdiscuss.org] On
Behalf Of Brad Coats
Sent: Tuesday, January 26, 2010 10:30 AM
To: IT Discussion Forum
Subject: [itdiscuss] [BULK] Re: DNS Help! - rDNS/PTR

While they still maintain control of the IP address space registered
with
ARIN, ATT does have the ability to delegate reverse DNS resolution to
their
customers.  They have delegated multiple class C address spaces that we
use
to us and we use DNS Made Easy for reverse resolution.  It works
flawlessly.
Inexpensive and customer service is always great, plus they have a
global
Anycast network providing 100% uptime SLA.

Of course, getting ATT to make the delegation may be easier said than
done in
your area too ... :)

Brad

-----
Brad Coats
Director of Information Technologies
LifeChurch.tv - Central Offices
brad.coats at lifechurch.tv
405.216.7130 (Office / Mobile)
Not what you'd expect... http://www.lifechurch.tv

LifeIT - Empowering people to perform ministry through the use of
technology!
Follow us online for all of the latest in IT - 
http://twitter.com/Life_IT

On 1/26/10 9:15 AM, "Glenn Kelley" <glenn at vinehosting.com> wrote:

GUYS

PTR is the reverse pointer for an IP Address.

If ARIN has assigned the IP of 1.1.1.1 to AT&T (place the appropriate ip
of
course in place) then the only organization that can set PTR is AT&T.
PERIOD

What you can do however is create a smtp server using EasyDNS or other
services and then have your outgoing mail actually tunneled through
their ip
- which they in turn control the PTR for.

I would suggest however - calling AT&T directly

Dial 1-888-613-6330, Prompt  3, then 1.

ATT also has their online provisioning tool here
http://dpt.ip.att.net/mis_dns/index.html

________________________________________________________________________
_____
________
Glenn Kelley | Network Architect  | Vine Networks | www.VineHosting.com
<http://www.VineHosting.com> Ohio NOC | 317 South North Street |
Washington
CH OH 43160
  Skype Messenger: vinehosting
Email: glenn at vinehosting.com
Phone: 740-206-1140 x 6900
Pplease don't print this e-mail unless you really need to.

On Jan 26, 2010, at 9:33 AM, <blloyd at buskercom.com> <
blloyd at buskercom.com>
wrote:

At my previous employer we had the same exact problem with our service
provider and the way we overcame it was to move all of our DNS services
to
EasyDNS.  They provided the PTR records as well as all of the standard
DNS
services.  The other advantage is that anything to do with DNS was
handled by
one company and it wasn't dependent on any service provider.  So if we
found
a service provider that offered better services for a better price we
could
move to them without worrying about who would handle pieces and parts of
our
DNS needs.  If EasyDNS provides such services, I'd be willing to bet
there
are others as well.

Bill Lloyd
IT Manager

[cid:3347342999_2297201]

2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax:    770-417-1747
Cell:    404-379-6963

blloyd at buskercom.com

This email and any accompanying attachments may contain confidential and
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From: discuss-bounces at itdiscuss.org [mailto:
discuss-bounces at itdiscuss.org] On
Behalf Of Dayron Daugherty
Sent: Tuesday, January 26, 2010 9:24 AM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

The "owner" of the IP address (ATT) is the master of the reverse DNS. If
they
won't change it doesn't matter what a 3rd party DNS service is set to.
Say bye bye to AT-T if possible. We moved off of them long ago as well
as
I've moved 2 clients off of AT-T. In Chattanooga Comcast is a
surprisingly
great service to go with for small business, but for more demanding
needs our
power utility (EPB) offers fiber internet.

I don't know where you are, but in the past when I lived in Atlanta I
moved
my company there to Cbeyond communications from AT-T (both data and
phone).
It was a great move. I can't speak to Cbeyond's reputation now (that was
over
5 years ago) but check them out if they are in your area.

If I recall I went with the Beyond Voice package.
http://www.cbeyond.net/business/packages.htm

From: discuss-bounces at itdiscuss.org [mailto:
discuss-bounces at itdiscuss.org] On
Behalf Of blloyd at buskercom.com
Sent: Monday, January 25, 2010 3:43 PM
To: discuss at itdiscuss.org
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

EasyDNS is easier and cheaper to work with than Network Solutions.

Bill Lloyd
IT Manager

[cid:3347342999_2331341]
2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax:    770-417-1747
Cell:    404-379-6963

blloyd at buskercom.com

This email and any accompanying attachments may contain confidential and
proprietary information. If you are not the intended recipient, you are
requested to delete this entire communication immediately. Emails cannot
be
guaranteed to be secure or free of errors or viruses. The sender does
not
accept any liability or responsibility for any problems that may result
from
emails you receive.
From: discuss-bounces at itdiscuss.org [mailto:
discuss-bounces at itdiscuss.org] On
Behalf Of blloyd at buskercom.com
Sent: Monday, January 25, 2010 3:24 PM
To: discuss at itdiscuss.org
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

You may want to look at EasyDNS.com <http://EasyDNS.com> .  They have a
reverse DNS service available, along with the regular DNS services.

Bill Lloyd
IT Manager

[cid:3347342999_2289746]
2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax:    770-417-1747
Cell:    404-379-6963

blloyd at buskercom.com

This email and any accompanying attachments may contain confidential and
proprietary information. If you are not the intended recipient, you are
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guaranteed to be secure or free of errors or viruses. The sender does
not
accept any liability or responsibility for any problems that may result
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emails you receive.
From: discuss-bounces at itdiscuss.org [mailto:
discuss-bounces at itdiscuss.org] On
Behalf Of James Arnold
Sent: Monday, January 25, 2010 3:16 PM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

Thanks for the feedback.  That's what I expected too but was told "no."

How long ago was your exchange with them?  This could be new policy.
Lots of
frustrated folks on the 'net about this but I just can't move this
domain to
ATT in the middle of the week.  I shouldn't have to anyway...like they
are
holding me hostage.

James

From: discuss-bounces at itdiscuss.org [mailto:
discuss-bounces at itdiscuss.org] On
Behalf Of Jim Helton
Sent: Monday, January 25, 2010 3:12 PM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

I don't know about the specific IP Flex service but I've had AT&T do a
reverse DNS entry for us in the past to our mail server for the church.
We
have Domain registration with Network Solutions, Web hosting on a
different
provider and our reverse dns entry from AT&T (Bellsouth is who has it
listed).

All I had to do was send an email to an address that AT&T gave me and
they
made the dns change.

Jim Helton
IT/Communications Director
MM Systems Corporation
Tel:  706.824.7500
Fax: 706.824.7536
Direct: 706.824.7525
j.helton at mmsystemscorp.com
www.mmsystemscorp.com <http://www.mmsystemscorp.com/>

________________________________

From: discuss-bounces at itdiscuss.org [mailto:
discuss-bounces at itdiscuss.org] On
Behalf Of JamesA
Sent: Monday, January 25, 2010 2:52 PM
To: discuss at itdiscuss.org
Subject: [itdiscuss] DNS Help! - rDNS/PTR

So we recently moved 100% of our Internet services to AT&T "IP Flex"
service.
We're having an issue with Reverse DNS when trying to send emails to
some
domains that do the rDNS lookup on each message because we don't have it
in
place.

I've tried SPF, TXT, SRV, etc. - no dice.

Domain registrar is currently Network Solutions.

AT&T won't create a PTR record for me pointing back to my mail server
unless
they "host" the domain for me, which I don't want to do for multiple
reasons,
including the downtime that such a move would incur.

What can I do?  Is a SmartHost an option?  I'm not familiar with them
but am
desparate now and ATT is not being at all flexible.

-James
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