[itdiscuss] [BULK] Re: Fw: DNS Help! - rDNS/PTR <RESOLVED>

Glenn Kelley glenn at vinehosting.com
Tue Jan 26 16:49:14 EST 2010 

Brother, 

Not sure if this was a ministry job or not... but if so we know that fellow Christians are really good sometimes at killing our wounded.
Brush off and move on... 

Also - One suggestion would be print a few of the bashings out... 
and then take them to your leadership.

AT&T promises the world - and after all who would think there would be an issue with one of the nations Tier 1 providers - one of the nations Largest Telco providers.
It simply put - comes down to their staff not knowing and/or doing what they should... 

Being placed on the chopping block for the actions of another is far from fun - Rest assured your position is in all of our prayers. 

This is the confidence we have in approaching God:  that if we ask anything according to his will, he hears us.   And if we know that he hears us - whatever we ask - we know that we have what we asked of him.  1 John 5:14-15 

IT Discussion team - let us all stop and say a prayer here... 

Kind Regards
_____________________________________________________________________________________
Glenn Kelley | Network Architect  | Vine Networks | www.VineHosting.com 
Ohio NOC | 317 South North Street | Washington CH OH 43160
   Skype Messenger: vinehosting
Email: glenn at vinehosting.com
Phone: 740-206-1140 x 6900
Pplease don't print this e-mail unless you really need to.

On Jan 26, 2010, at 4:36 PM, JamesA wrote:

> On vendor bashing...
> 
> Great call, Lou.  FWIW, until our recent building move and the 3+ months to get a T1 loop in (yes, really) it all started downhill from there.  AT&T served us EXTREMELY WELL for about 6 years prior to this issue.  Aggressive pricing, fast turn-arounds on new orders and trouble tickets, proactive sales support, the Whole Nine.  They did drop the ball here though (it happens) and you haven't heard the whole story either.  However, in this case I did lead the charge of ATT bashing (I forget that this listserv is public), and as also tends to happen, people most often speak of the bad situations to warn their friends so they don't go through the agony that they went through *whenever*.  Those bad times just seem to be stickier than the good/correct times.  I'm a big writer of positive response cards when I can as I've seen that people really do read them and they really can translate to good things for the employee that went out of his/her way to help me out or get me hot fries or whatever.  Conversely, when some knucklehead cuts some old lady off in traffic and gives her the finger that has a "How's My Driving?" bumpersticker...well, they nice, accurate, calm telephone call to log the indicent (those things matter too!).
> 
> So, at the end of the day AT&T fixed the issues and we're rolling again.  However, I'm now scrambling/fighting to keep my job over this, literally...and that's no fun, but after years of mail flowing without little more than a mention of anything other than "PLEASE ARCHIVE(!)" and all of the freebie services out there such as Gmail and Yahoo and such, email should just work, and when it doesn't, a) it must be a simple issue to fix 'if the Internet is working,' and b) anyone that cannot fix it in an hour or less must be incompetent.  Or that's been my expierience anyway.  And it sucks.
> 
> To wrap this (third?) novella up, The most valuable bits of info I learned from this process relate to my co-workers.  I already knew that IT-Discuss was solid(!), but it was interesting to see internally who was supporting me and who was cursing me and doing the "Maybe we need to hire someone to help you do your job?"  Yes I got that email from an Exec, and yes, it felt GREAT!!!  Ohhhh yeah.  Kick 'em while they're down...HARD!
> 
> Thanks for keeping us straight, Lou.  You're right on.  What we really need are more stories of GOOD, which I think Tony Dye blogged on a while back?
> 
> -James
> 
>  
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On Behalf Of Lou Hablas
> Sent: Tuesday, January 26, 2010 3:48 PM
> To: IT Discussion Forum
> Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR <RESOLVED>
> 
>  
> <lurk off>
> 
>  
> I've been lurking this thread and am happy to hear that your issue is resolved, James, and was sorry to read that your experience with AT&T was so negative.
> 
>  
> This said, I believe its in the best interest of the group that "bashing" of a given vendor or brand (Apple vs Microsoft anyone?:) be kept to a minimum or avoided entirely if possible.  Healthy discussion/debate is one thing, but lumping generalizations is another.  One person's negative experience might be another person's positive experience.
> 
>  
> I appreciate the integrity of this group and the fact that we all aspire to a higher model.
> 
>  
> <lurk on>
> 
>  
> Hope 2010 is treating each of you and your organizations well!
> 
>  
> Lou
> 
>  
> Lou Hablas
> 
> Director, IT
> 
> lou.hablas at rzim.org
> 
> Direct: (770) 810-4214
> 
> 
> 
> www.rzim.org
> 
> Office (770) 449-6766
> 
> 4725 Peachtree Corners Circle Suite 250
> 
> Norcross, GA 30092
> 
>  
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On Behalf Of JamesA
> Sent: Tuesday, January 26, 2010 2:46 PM
> To: discuss at itdiscuss.org
> Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR <RESOLVED>
> 
> Thanks to everyone that participated in this talk and for helping me out, providing info and insight.  I learned "stuff" about DNS in general and learned some cool little bit along the way as well, and even learned a lot about my cruddy ISP, AT&T, who has been nothing but a giant headache since Day One (I already knew that they were cruddy but it's good to know that they are equally cruddy and other people have experienced trouble with them, as backward as that is).  That's a good thing too.  If we weren't locked HARD into contracts with them (before my time) I would have cut and run long ago.  The clock is ticking though!
> 
> ATT agreed (or a cool engineer did anyway...not the red-tape-pushers that don't know DNS from a hole in the ground) to the delegation and we got our PTR Record in place and we are again sending mail to those folks that do rDNS on inbound mail.  So, we're back in business, everything is fixed and running smoothly, and youse guys/gals have again proven that IT Discuss IS THE BEST!  A simple question posted yesterday and within 24 hours not only are we "fixed," but I've learned a great deal as well, and I even (get this) ENJOYED MYSELF and the responses were as much entertainment as they were informational.  But as we techies all know, often/usually these are one in the same.
> 
> Thanks again, Gang.  Y'all ROCK.  I'm proud to be associated with such a cool group, even as a distant lurker.  Or does that even count?
> 
> James
> 
> 
> 
> -----Original Message-----
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On
> Behalf Of Brad Coats
> Sent: Tuesday, January 26, 2010 10:30 AM
> To: IT Discussion Forum
> Subject: [itdiscuss] [BULK] Re: DNS Help! - rDNS/PTR
> 
> While they still maintain control of the IP address space registered with
> ARIN, ATT does have the ability to delegate reverse DNS resolution to their
> customers.  They have delegated multiple class C address spaces that we use
> to us and we use DNS Made Easy for reverse resolution.  It works flawlessly.
> Inexpensive and customer service is always great, plus they have a global
> Anycast network providing 100% uptime SLA.
> 
> Of course, getting ATT to make the delegation may be easier said than done in
> your area too ... :)
> 
> Brad
> 
> -----
> Brad Coats
> Director of Information Technologies
> LifeChurch.tv - Central Offices
> brad.coats at lifechurch.tv
> 405.216.7130 (Office / Mobile)
> Not what you'd expect... http://www.lifechurch.tv
> 
> LifeIT - Empowering people to perform ministry through the use of technology!
> Follow us online for all of the latest in IT - http://twitter.com/Life_IT
> 
> 
> 
> On 1/26/10 9:15 AM, "Glenn Kelley" <glenn at vinehosting.com> wrote:
> 
> GUYS
> 
> PTR is the reverse pointer for an IP Address.
> 
> If ARIN has assigned the IP of 1.1.1.1 to AT&T (place the appropriate ip of
> course in place) then the only organization that can set PTR is AT&T.
> PERIOD
> 
> What you can do however is create a smtp server using EasyDNS or other
> services and then have your outgoing mail actually tunneled through their ip
> - which they in turn control the PTR for.
> 
> I would suggest however - calling AT&T directly
> 
> Dial 1-888-613-6330, Prompt  3, then 1.
> 
> 
> ATT also has their online provisioning tool here
> http://dpt.ip.att.net/mis_dns/index.html
> 
> 
> _____________________________________________________________________________
> ________
> Glenn Kelley | Network Architect  | Vine Networks | www.VineHosting.com
> <http://www.VineHosting.com> Ohio NOC | 317 South North Street | Washington
> CH OH 43160
>   Skype Messenger: vinehosting
> Email: glenn at vinehosting.com
> Phone: 740-206-1140 x 6900
> Pplease don't print this e-mail unless you really need to.
> 
> On Jan 26, 2010, at 9:33 AM, <blloyd at buskercom.com> <blloyd at buskercom.com>
> wrote:
> 
> At my previous employer we had the same exact problem with our service
> provider and the way we overcame it was to move all of our DNS services to
> EasyDNS.  They provided the PTR records as well as all of the standard DNS
> services.  The other advantage is that anything to do with DNS was handled by
> one company and it wasn't dependent on any service provider.  So if we found
> a service provider that offered better services for a better price we could
> move to them without worrying about who would handle pieces and parts of our
> DNS needs.  If EasyDNS provides such services, I'd be willing to bet there
> are others as well.
> 
> 
> 
> Bill Lloyd
> IT Manager
> 
> [cid:3347342999_2297201]
> 
> 2567 Athens Hwy.
> Gainesville, GA 30507
> Phone: 770-417-1604 Ext.: 250
> Fax:    770-417-1747
> Cell:    404-379-6963
> 
> blloyd at buskercom.com
> 
> This email and any accompanying attachments may contain confidential and
> proprietary information. If you are not the intended recipient, you are
> requested to delete this entire communication immediately. Emails cannot be
> guaranteed to be secure or free of errors or viruses. The sender does not
> accept any liability or responsibility for any problems that may result from
> emails you receive.
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On
> Behalf Of Dayron Daugherty
> Sent: Tuesday, January 26, 2010 9:24 AM
> To: IT Discussion Forum
> Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR
> 
> The "owner" of the IP address (ATT) is the master of the reverse DNS. If they
> won't change it doesn't matter what a 3rd party DNS service is set to.
> Say bye bye to AT-T if possible. We moved off of them long ago as well as
> I've moved 2 clients off of AT-T. In Chattanooga Comcast is a surprisingly
> great service to go with for small business, but for more demanding needs our
> power utility (EPB) offers fiber internet.
> 
> I don't know where you are, but in the past when I lived in Atlanta I moved
> my company there to Cbeyond communications from AT-T (both data and phone).
> It was a great move. I can't speak to Cbeyond's reputation now (that was over
> 5 years ago) but check them out if they are in your area.
> 
> If I recall I went with the Beyond Voice package.
> http://www.cbeyond.net/business/packages.htm
> 
> 
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On
> Behalf Of blloyd at buskercom.com
> Sent: Monday, January 25, 2010 3:43 PM
> To: discuss at itdiscuss.org
> Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR
> 
> EasyDNS is easier and cheaper to work with than Network Solutions.
> 
> 
> Bill Lloyd
> IT Manager
> 
> [cid:3347342999_2331341]
> 2567 Athens Hwy.
> Gainesville, GA 30507
> Phone: 770-417-1604 Ext.: 250
> Fax:    770-417-1747
> Cell:    404-379-6963
> 
> blloyd at buskercom.com
> 
> This email and any accompanying attachments may contain confidential and
> proprietary information. If you are not the intended recipient, you are
> requested to delete this entire communication immediately. Emails cannot be
> guaranteed to be secure or free of errors or viruses. The sender does not
> accept any liability or responsibility for any problems that may result from
> emails you receive.
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On
> Behalf Of blloyd at buskercom.com
> Sent: Monday, January 25, 2010 3:24 PM
> To: discuss at itdiscuss.org
> Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR
> 
> You may want to look at EasyDNS.com <http://EasyDNS.com> .  They have a
> reverse DNS service available, along with the regular DNS services.
> 
> 
> Bill Lloyd
> IT Manager
> 
> [cid:3347342999_2289746]
> 2567 Athens Hwy.
> Gainesville, GA 30507
> Phone: 770-417-1604 Ext.: 250
> Fax:    770-417-1747
> Cell:    404-379-6963
> 
> blloyd at buskercom.com
> 
> This email and any accompanying attachments may contain confidential and
> proprietary information. If you are not the intended recipient, you are
> requested to delete this entire communication immediately. Emails cannot be
> guaranteed to be secure or free of errors or viruses. The sender does not
> accept any liability or responsibility for any problems that may result from
> emails you receive.
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On
> Behalf Of James Arnold
> Sent: Monday, January 25, 2010 3:16 PM
> To: IT Discussion Forum
> Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR
> 
> Thanks for the feedback.  That's what I expected too but was told "no."
> 
> How long ago was your exchange with them?  This could be new policy.  Lots of
> frustrated folks on the 'net about this but I just can't move this domain to
> ATT in the middle of the week.  I shouldn't have to anyway...like they are
> holding me hostage.
> 
> James
> 
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On
> Behalf Of Jim Helton
> Sent: Monday, January 25, 2010 3:12 PM
> To: IT Discussion Forum
> Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR
> 
> I don't know about the specific IP Flex service but I've had AT&T do a
> reverse DNS entry for us in the past to our mail server for the church.  We
> have Domain registration with Network Solutions, Web hosting on a different
> provider and our reverse dns entry from AT&T (Bellsouth is who has it
> listed).
> 
> All I had to do was send an email to an address that AT&T gave me and they
> made the dns change.
> 
> Jim Helton
> IT/Communications Director
> MM Systems Corporation
> Tel:  706.824.7500
> Fax: 706.824.7536
> Direct: 706.824.7525
> j.helton at mmsystemscorp.com
> www.mmsystemscorp.com <http://www.mmsystemscorp.com/>
> 
> 
> 
> ________________________________
> 
> From: discuss-bounces at itdiscuss.org [mailto:discuss-bounces at itdiscuss.org] On
> Behalf Of JamesA
> Sent: Monday, January 25, 2010 2:52 PM
> To: discuss at itdiscuss.org
> Subject: [itdiscuss] DNS Help! - rDNS/PTR
> 
> So we recently moved 100% of our Internet services to AT&T "IP Flex" service.
> We're having an issue with Reverse DNS when trying to send emails to some
> domains that do the rDNS lookup on each message because we don't have it in
> place.
> 
> I've tried SPF, TXT, SRV, etc. - no dice.
> 
> Domain registrar is currently Network Solutions.
> 
> AT&T won't create a PTR record for me pointing back to my mail server unless
> they "host" the domain for me, which I don't want to do for multiple reasons,
> including the downtime that such a move would incur.
> 
> What can I do?  Is a SmartHost an option?  I'm not familiar with them but am
> desparate now and ATT is not being at all flexible.
> 
> -James
> _______________________________________________
> it discuss mailing list: discuss at itdiscuss.org Mailing List:
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> 
> 
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