[itdiscuss] [BULK] Re: Fw: DNS Help! - rDNS/PTR <RESOLVED>

Tue Jan 26 17:01:21 EST 2010

Well put, Glenn, and I concur 100% - James, print out a few notes and
let your Execs know that you were doing everything in your power to
resolve the issue.  You could only handle what was in your control; you
had to rely upon other facets of the pipeline to facilitate the rest.

Good luck and God Bless!

Lou

________________________________

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of Glenn Kelley
Sent: Tuesday, January 26, 2010 4:49 PM
To: IT Discussion Forum
Subject: [itdiscuss] [BULK] Re: Fw: DNS Help! - rDNS/PTR <RESOLVED>

Brother,  

Not sure if this was a ministry job or not... but if so we know that
fellow Christians are really good sometimes at killing our wounded.
Brush off and move on... 

Also - One suggestion would be print a few of the bashings out... 
and then take them to your leadership.

AT&T promises the world - and after all who would think there would be
an issue with one of the nations Tier 1 providers - one of the nations
Largest Telco providers.
It simply put - comes down to their staff not knowing and/or doing what
they should... 

Being placed on the chopping block for the actions of another is far
from fun - Rest assured your position is in all of our prayers. 

This is the confidence we have in approaching God:  that if we ask
anything according to his will, he hears us.   And if we know that he
hears us - whatever we ask - we know that we have what we asked of him.
1 John 5:14-15 

IT Discussion team - let us all stop and say a prayer here... 

Kind Regards

________________________________________________________________________
_____________
Glenn Kelley | Network Architect  | Vine Networks | www.VineHosting.com 
Ohio NOC | 317 South North Street | Washington CH OH 43160
   Skype Messenger: vinehosting
Email: glenn at vinehosting.com
Phone: 740-206-1140 x 6900
Pplease don't print this e-mail unless you really need to.

On Jan 26, 2010, at 4:36 PM, JamesA wrote:

	On vendor bashing...

	Great call, Lou.  FWIW, until our recent building move and the
3+ months to get a T1 loop in (yes, really) it all started downhill from
there.  AT&T served us EXTREMELY WELL for about 6 years prior to this
issue.  Aggressive pricing, fast turn-arounds on new orders and trouble
tickets, proactive sales support, the Whole Nine.  They did drop the
ball here though (it happens) and you haven't heard the whole story
either.  However, in this case I did lead the charge of ATT bashing (I
forget that this listserv is public), and as also tends to happen,
people most often speak of the bad situations to warn their friends so
they don't go through the agony that they went through *whenever*.
Those bad times just seem to be stickier than the good/correct times.
I'm a big writer of positive response cards when I can as I've seen that
people really do read them and they really can translate to good things
for the employee that went out of his/her way to help me out or get me
hot fries or whatever.  Conversely, when some knucklehead cuts some old
lady off in traffic and gives her the finger that has a "How's My
Driving?" bumpersticker...well, they nice, accurate, calm telephone call
to log the indicent (those things matter too!).

	So, at the end of the day AT&T fixed the issues and we're
rolling again.  However, I'm now scrambling/fighting to keep my job over
this, literally...and that's no fun, but after years of mail flowing
without little more than a mention of anything other than "PLEASE
ARCHIVE(!)" and all of the freebie services out there such as Gmail and
Yahoo and such, email should just work, and when it doesn't, a) it must
be a simple issue to fix 'if the Internet is working,' and b) anyone
that cannot fix it in an hour or less must be incompetent.  Or that's
been my expierience anyway.  And it sucks.

	To wrap this (third?) novella up, The most valuable bits of info
I learned from this process relate to my co-workers.  I already knew
that IT-Discuss was solid(!), but it was interesting to see internally
who was supporting me and who was cursing me and doing the "Maybe we
need to hire someone to help you do your job?"  Yes I got that email
from an Exec, and yes, it felt GREAT!!!  Ohhhh yeah.  Kick 'em while
they're down...HARD!

	Thanks for keeping us straight, Lou.  You're right on.  What we
really need are more stories of GOOD, which I think Tony Dye blogged on
a while back?

	-James

	From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of Lou Hablas
	Sent: Tuesday, January 26, 2010 3:48 PM
	To: IT Discussion Forum
	Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR <RESOLVED>

	<lurk off>

	I've been lurking this thread and am happy to hear that your
issue is resolved, James, and was sorry to read that your experience
with AT&T was so negative.

	This said, I believe its in the best interest of the group that
"bashing" of a given vendor or brand (Apple vs Microsoft anyone?:) be
kept to a minimum or avoided entirely if possible.  Healthy
discussion/debate is one thing, but lumping generalizations is another.
One person's negative experience might be another person's positive
experience.

	I appreciate the integrity of this group and the fact that we
all aspire to a higher model.

	<lurk on>

	Hope 2010 is treating each of you and your organizations well!

	Lou

Lou Hablas

Director, IT

lou.hablas at rzim.org

Direct: (770) 810-4214

www.rzim.org

Office (770) 449-6766

4725 Peachtree Corners Circle Suite 250

Norcross, GA 30092

________________________________

	From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of JamesA
	Sent: Tuesday, January 26, 2010 2:46 PM
	To: discuss at itdiscuss.org
	Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR <RESOLVED>

	Thanks to everyone that participated in this talk and for
helping me out, providing info and insight.  I learned "stuff" about DNS
in general and learned some cool little bit along the way as well, and
even learned a lot about my cruddy ISP, AT&T, who has been nothing but a
giant headache since Day One (I already knew that they were cruddy but
it's good to know that they are equally cruddy and other people have
experienced trouble with them, as backward as that is).  That's a good
thing too.  If we weren't locked HARD into contracts with them (before
my time) I would have cut and run long ago.  The clock is ticking
though!

	ATT agreed (or a cool engineer did anyway...not the
red-tape-pushers that don't know DNS from a hole in the ground) to the
delegation and we got our PTR Record in place and we are again sending
mail to those folks that do rDNS on inbound mail.  So, we're back in
business, everything is fixed and running smoothly, and youse guys/gals
have again proven that IT Discuss IS THE BEST!  A simple question posted
yesterday and within 24 hours not only are we "fixed," but I've learned
a great deal as well, and I even (get this) ENJOYED MYSELF and the
responses were as much entertainment as they were informational.  But as
we techies all know, often/usually these are one in the same.

	Thanks again, Gang.  Y'all ROCK.  I'm proud to be associated
with such a cool group, even as a distant lurker.  Or does that even
count?

	James

	-----Original Message-----
	From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On
	Behalf Of Brad Coats
	Sent: Tuesday, January 26, 2010 10:30 AM
	To: IT Discussion Forum
	Subject: [itdiscuss] [BULK] Re: DNS Help! - rDNS/PTR

	While they still maintain control of the IP address space
registered with
	ARIN, ATT does have the ability to delegate reverse DNS
resolution to their
	customers.  They have delegated multiple class C address spaces
that we use
	to us and we use DNS Made Easy for reverse resolution.  It works
flawlessly.
	Inexpensive and customer service is always great, plus they have
a global
	Anycast network providing 100% uptime SLA.

	Of course, getting ATT to make the delegation may be easier said
than done in
	your area too ... :)

	Brad

	-----
	Brad Coats
	Director of Information Technologies
	LifeChurch.tv - Central Offices
	brad.coats at lifechurch.tv
	405.216.7130 (Office / Mobile)
	Not what you'd expect... http://www.lifechurch.tv

	LifeIT - Empowering people to perform ministry through the use
of technology!
	Follow us online for all of the latest in IT -
http://twitter.com/Life_IT

	On 1/26/10 9:15 AM, "Glenn Kelley" <glenn at vinehosting.com>
wrote:

	GUYS

	PTR is the reverse pointer for an IP Address.

	If ARIN has assigned the IP of 1.1.1.1 to AT&T (place the
appropriate ip of
	course in place) then the only organization that can set PTR is
AT&T.
	PERIOD

	What you can do however is create a smtp server using EasyDNS or
other
	services and then have your outgoing mail actually tunneled
through their ip
	- which they in turn control the PTR for.

	I would suggest however - calling AT&T directly

	Dial 1-888-613-6330, Prompt  3, then 1.

	ATT also has their online provisioning tool here
	http://dpt.ip.att.net/mis_dns/index.html

________________________________________________________________________
_____
	________
	Glenn Kelley | Network Architect  | Vine Networks |
www.VineHosting.com
	<http://www.VineHosting.com> Ohio NOC | 317 South North Street |
Washington
	CH OH 43160
	  Skype Messenger: vinehosting
	Email: glenn at vinehosting.com
	Phone: 740-206-1140 x 6900
	Pplease don't print this e-mail unless you really need to.

	On Jan 26, 2010, at 9:33 AM, <blloyd at buskercom.com>
<blloyd at buskercom.com>
	wrote:

	At my previous employer we had the same exact problem with our
service
	provider and the way we overcame it was to move all of our DNS
services to
	EasyDNS.  They provided the PTR records as well as all of the
standard DNS
	services.  The other advantage is that anything to do with DNS
was handled by
	one company and it wasn't dependent on any service provider.  So
if we found
	a service provider that offered better services for a better
price we could
	move to them without worrying about who would handle pieces and
parts of our
	DNS needs.  If EasyDNS provides such services, I'd be willing to
bet there
	are others as well.

	Bill Lloyd
	IT Manager

	[cid:3347342999_2297201]

	2567 Athens Hwy.
	Gainesville, GA 30507
	Phone: 770-417-1604 Ext.: 250
	Fax:    770-417-1747
	Cell:    404-379-6963

	blloyd at buskercom.com

	This email and any accompanying attachments may contain
confidential and
	proprietary information. If you are not the intended recipient,
you are
	requested to delete this entire communication immediately.
Emails cannot be
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	From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On
	Behalf Of Dayron Daugherty
	Sent: Tuesday, January 26, 2010 9:24 AM
	To: IT Discussion Forum
	Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

	The "owner" of the IP address (ATT) is the master of the reverse
DNS. If they
	won't change it doesn't matter what a 3rd party DNS service is
set to.
	Say bye bye to AT-T if possible. We moved off of them long ago
as well as
	I've moved 2 clients off of AT-T. In Chattanooga Comcast is a
surprisingly
	great service to go with for small business, but for more
demanding needs our
	power utility (EPB) offers fiber internet.

	I don't know where you are, but in the past when I lived in
Atlanta I moved
	my company there to Cbeyond communications from AT-T (both data
and phone).
	It was a great move. I can't speak to Cbeyond's reputation now
(that was over
	5 years ago) but check them out if they are in your area.

	If I recall I went with the Beyond Voice package.
	http://www.cbeyond.net/business/packages.htm

	From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On
	Behalf Of blloyd at buskercom.com
	Sent: Monday, January 25, 2010 3:43 PM
	To: discuss at itdiscuss.org
	Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

	EasyDNS is easier and cheaper to work with than Network
Solutions.

	Bill Lloyd
	IT Manager

	[cid:3347342999_2331341]
	2567 Athens Hwy.
	Gainesville, GA 30507
	Phone: 770-417-1604 Ext.: 250
	Fax:    770-417-1747
	Cell:    404-379-6963

	blloyd at buskercom.com

	This email and any accompanying attachments may contain
confidential and
	proprietary information. If you are not the intended recipient,
you are
	requested to delete this entire communication immediately.
Emails cannot be
	guaranteed to be secure or free of errors or viruses. The sender
does not
	accept any liability or responsibility for any problems that may
result from
	emails you receive.
	From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On
	Behalf Of blloyd at buskercom.com
	Sent: Monday, January 25, 2010 3:24 PM
	To: discuss at itdiscuss.org
	Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

	You may want to look at EasyDNS.com <http://EasyDNS.com> .  They
have a
	reverse DNS service available, along with the regular DNS
services.

	Bill Lloyd
	IT Manager

	[cid:3347342999_2289746]
	2567 Athens Hwy.
	Gainesville, GA 30507
	Phone: 770-417-1604 Ext.: 250
	Fax:    770-417-1747
	Cell:    404-379-6963

	blloyd at buskercom.com

	This email and any accompanying attachments may contain
confidential and
	proprietary information. If you are not the intended recipient,
you are
	requested to delete this entire communication immediately.
Emails cannot be
	guaranteed to be secure or free of errors or viruses. The sender
does not
	accept any liability or responsibility for any problems that may
result from
	emails you receive.
	From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On
	Behalf Of James Arnold
	Sent: Monday, January 25, 2010 3:16 PM
	To: IT Discussion Forum
	Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

	Thanks for the feedback.  That's what I expected too but was
told "no."

	How long ago was your exchange with them?  This could be new
policy.  Lots of
	frustrated folks on the 'net about this but I just can't move
this domain to
	ATT in the middle of the week.  I shouldn't have to
anyway...like they are
	holding me hostage.

	James

	From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On
	Behalf Of Jim Helton
	Sent: Monday, January 25, 2010 3:12 PM
	To: IT Discussion Forum
	Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

	I don't know about the specific IP Flex service but I've had
AT&T do a
	reverse DNS entry for us in the past to our mail server for the
church.  We
	have Domain registration with Network Solutions, Web hosting on
a different
	provider and our reverse dns entry from AT&T (Bellsouth is who
has it
	listed).

	All I had to do was send an email to an address that AT&T gave
me and they
	made the dns change.

	Jim Helton
	IT/Communications Director
	MM Systems Corporation
	Tel:  706.824.7500
	Fax: 706.824.7536
	Direct: 706.824.7525
	j.helton at mmsystemscorp.com
	www.mmsystemscorp.com <http://www.mmsystemscorp.com/>

	________________________________

	From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On
	Behalf Of JamesA
	Sent: Monday, January 25, 2010 2:52 PM
	To: discuss at itdiscuss.org
	Subject: [itdiscuss] DNS Help! - rDNS/PTR

	So we recently moved 100% of our Internet services to AT&T "IP
Flex" service.
	We're having an issue with Reverse DNS when trying to send
emails to some
	domains that do the rDNS lookup on each message because we don't
have it in
	place.

	I've tried SPF, TXT, SRV, etc. - no dice.

	Domain registrar is currently Network Solutions.

	AT&T won't create a PTR record for me pointing back to my mail
server unless
	they "host" the domain for me, which I don't want to do for
multiple reasons,
	including the downtime that such a move would incur.

	What can I do?  Is a SmartHost an option?  I'm not familiar with
them but am
	desparate now and ATT is not being at all flexible.

	-James
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